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RETURNS POLICY

It matters deeply to us that you are happy with your special items and it is important that we maintain a fair and friendly policy to all our clients.

Your consideration to our outlined policies is appreciated as we work hard to maintain a high standard of service and quality for all our valued clients

If you would like to return any items purchased in store or online please see our guidelines below.

 

Please reach out with your issues within 14 days of purchase and let us help find a resolve.

 

There is currently no return or exchange on jewellery or headwear items for hygiene purposes.

 

Some items are artisan produced by small specialist business' so slight discrepancies may occur naturally as part of the process.

 

Sale items are final and non-returnable

 

Items that arrive damaged or faulty must be reported to us by email within 48 hours with images to support the issue.

It will remain at the discretion of management to offer further guidance thereafter.

 

All items must be returned efficiently in original packaging, we are not responsible for shipping costs or insurance of misplaced items so please keep a receipt to allow tracking.

 

We will not consider any item for exchange or return that shows signs of makeup, wear or use. 

 

HOW TO REGISTER YOUR RETURN:

Please email us directly: hello@somethingbluestudio.ie and we will provide return instructions based on circumstances.


Once we have received the item(s) we will review each case on an individual basis and credit may or may not be applied based on the above. We do not issue refunds.

IN STORE RETURNS
You can also return products in person to Something Blue Studio within 14 days of receipt.

Please ensure that you bring the original confirmation email and dispatch invoice with you as proof of purchase.
You must ensure that you return the original undamaged packaging along with the item(s) you are unhappy with.

We will consider the condition of the goods and store credit or exchange will be issued at our discretion.

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